Warranty Policy

Dee Bijoux Collection is dedicated to crafting and delivering the highest quality jewelry. Our 365-day warranty covers any manufacturing defects in gold-plated/vermeil jewelry and entitles you to a one-time replacement. If the original item is no longer available, you may exchange it for another piece of equal or lesser value.

Please note: A shipping and handling fee of £19.99 applies to all warranty replacements.

For custom gold-plated/vermeil jewelry, we offer a one-time repair service for a shipping and handling fee of £50, as our repair center is located overseas. To begin this process and obtain the return address, please contact our Dee Bijoux Collection Service Team. Alternatively, you may use a local repair service, and we will cover up to 15% of the product value for repairs (subject to prior approval by our Service Team).

Warranty Conditions:

The warranty does not cover user damage (e.g., scratches, accidental breakage, water damage).

A 2-year extended warranty is available for £99.

The Dee Bijoux Collection Guarantee applies only to products purchased directly from our website.

Lost or stolen items are not covered by this guarantee.

Dee Bijoux Collection reserves the right to final interpretation of the warranty terms.