Yes. Dee Bijoux Collection uses high quality materials, such as 14k Gold Plated, 18k Gold Plated & 925 sterling silver.
FAQ
- Is the jewelry made with real gold & silver?
- What kind of stones do you use?
- How should store/protect my jewelry?
- What does the guarantee cover?
- Can I track my order?
- How much is shipping?
- When will my order arrive?
- Do you ship internationally?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- What payment methods do you accept?
- Where is my refund?
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- Do you sell gift vouchers?
Product
- Is the jewelry made with real gold & silver?
- What kind of stones do you use?
- How should store/protect my jewelry?
- What does the guarantee cover?
Is the jewelry made with real gold & silver?
What kind of stones do you use?
We provide a variety of premium stones designed to meet diverse tastes and requirements.
Moissanite: PASS THE DIAMOND TEST WITH OUR MOISSANITE DIAMOND COLLECTION!
All Moissanite Items Comes With A Gra Certificate.
Moissanite is an eye-catching natural gemstone known for its incredible sparkle and brilliance, even outshining diamonds. Tough enough to pass most diamond tests, it’s a beautiful and affordable alternative that offers the same luxury and elegance. With its dazzling fire and shine, moissanite is perfect for creating jewelry that truly stands out.
Cubic Zirconia (CZ): A resilient, scratch-resistant gemstone that makes a stunning and affordable alternative to diamonds. Its brilliance and clarity make it perfect for everyday wear.
For further details or personalized assistance in selecting the ideal stone for your product, please contact our customer service team. We’re here to help.
How should store/protect my jewelry?
To maintain the longevity of your jewelry, keep it dry and store it in the provided dust bag when not in use. Avoid storing jewelry with rubber items, and always remove it before applying colognes, perfumes, or other chemical products.
What does the guarantee cover?
365-Day Guarantee
Dee Bijoux Collection is dedicated to crafting and delivering the highest quality jewelry. Our 365-day warranty covers any manufacturing defects in gold-plated/vermeil jewelry and entitles you to a one-time replacement. If the original item is no longer available, you may exchange it for another piece of equal or lesser value.
Please note: A shipping and handling fee of £19.99 applies to all warranty replacements.
For custom gold-plated/vermeil jewelry, we offer a one-time repair service for a shipping and handling fee of £50, as our repair center is located overseas. To begin this process and obtain the return address, please contact our Dee Bijoux Collection Service Team. Alternatively, you may use a local repair service, and we will cover up to 15% of the product value for repairs (subject to prior approval by our Service Team).
Warranty Conditions:
The warranty does not cover user damage (e.g., scratches, accidental breakage, water damage).
A 2-year extended warranty is available for £99.
The Dee Bijoux Collection Guarantee applies only to products purchased directly from our website.
Lost or stolen items are not covered by this guarantee.
Dee Bijoux Collection reserves the right to final interpretation of the warranty terms.
Ordering and delivery
- Can I track my order?
- How much is shipping?
- When will my order arrive?
- Do you ship internationally?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
https://deebijouxcollection.com/pages/tracking
How much is shipping?
Shipping is completely FREE!
When will my order arrive?
We are pleased to offer worldwide shipping with free shipping rates for all our customers. A tracking number will be provided with every order to ensure you can monitor your package's journey.
Our operations are based in the UK, and we strive to process all orders within 1-2 business days. Delivery times vary depending on the destination:
For UK orders, delivery typically takes 2-4 business days.
Orders within Europe usually arrive within 3-5 business days.
International orders, including those to the USA and other countries, are expected to be delivered within 5-7 business days.
If you require expedited shipping, please contact us, and we will do our best to accommodate your request. Additionally, if you experience any issues such as lost or damaged packages, do not hesitate to reach out to our customer support team for assistance.
We hope you enjoy your purchase and welcome any further queries you may have.
Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Do you ship internationally?
We are delighted to offer worldwide shipping to over 200 countries and islands across the globe. To ensure the fastest possible delivery, we employ a range of carefully selected carriers.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@deebijouxcollection.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@deebijouxcollection.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
How do I return an item?
Please contact our customer service team via help@DeeBijouxCollection. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via help@DeeBijouxCollection.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Misc
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead.
https://deebijouxcollection.com/products/gift-cards?variant=49857798472021