FAQ
Frequently Asked Questions (FAQ)
1. What materials do you use?
Our jewelry is 925 Silver/18k Gold Plated and Moissanite Diamonds.
2. Does your jewelry fade?
No. Our amazing craftsmanship combined with high quality materials guarantees that our jewelry never fades.
3. What is your return and exchange policy?
We strive for your complete satisfaction. If you're unhappy with your order, we offer a hassle-free return and exchange process. Visit our Returns & Exchanges page for detailed instructions.
2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, and PayPal. Choose your preferred option at checkout.
3. How much does shipping cost?
Shipping is FREE.
4. How long does shipping take?
Shipping times vary by location and method chosen. Once confirmed, we'll provide an estimated delivery date. Customs clearance and local courier services may affect delivery.
- Delivery in 3-7 business days.
Click here for our shipping policy.
https://deebijouxcollection.com/policies/shipping-policy
5. Can I track my order?
Yes! After dispatch, we'll email a confirmation with a tracking number. Use it to track your package on our website or the courier's portal.
6. How do I find the right size?
Check our detailed size charts for each product. Compare the measurements with your own for the perfect fit. Contact our support team for assistance.
7. Do you offer international shipping?
Yes, we ship internationally. Choose your country at checkout. Note: Customs duties or taxes may apply.
8. Are product colors accurate in photos?
We aim for accuracy, but variations may occur due to lighting and monitor settings. Detailed descriptions accompany product images for the best representation.
9. Can I cancel or modify my order?
We process orders promptly. Contact us immediately, and we'll do our best to accommodate your request.
10. How can I contact customer support?
Reach us via email at Deebijouxcollection@gmail.com. Our team is available Mon-Fri to assist you promptly.
We hope this FAQ has addressed your queries. For further assistance, contact us. Happy shopping!